What are your delivery estimates?
All mugs will be despatched within 2/3 working days for off-the-shelf items or those with a simple detail/name change. Customised designs may take a little longer depending upon approval of proof prior to manufacture.
Books are primarily available from our bookstores on Amazon (UK/US/Canada/Spain/Italy/Germany/France/Japan). Please ensure you are purchasing from the relevant store for your location for the optimum price and delivery schedule.
We will endeavor to improve on these times wherever possible, however, we are also subject to stock holding by ourselves and our suppliers, and cannot be responsible where supply is out of our control.
Are my payment details secure?
Of course! The padlock in the address bar indicates our site uses https rather than http (non-secure) and has a Secure Socket Layer (SSL) Certificate installed. Click on the padlock for details of our installed certificate.
Are quantity discounts available?
Yes quantity discounts are available. There is no set discount rate, simply contact us indicating which products you would like discounts for along with quantities required and we will provide a quote for you.
Do I need to customise my own product online?
No that’s not necessary, we’ll do that for you. For simple text changes, simply purchase the product via the online checkout and make sure to include your requirements in the ‘notes’ section during the checkout process.
For more complicated redesigns or custom prints drop us an email via the contact form and we’ll get back to you.
Can I personalise the items?
Most of our items are customisable in some way, whether it be a name or a photo for a gift. If so it will be stated which sections can be modified, but if you are unsure please feel free to ask us using the “Product Enquiry” tab located towards the bottom of each individual product page.
How do you ensure of the quality of your products?
All our mugs are printed by hand by ourselves at our own premises under strict quality control conditions, so we do not rely on any third party manufacturer. Every item is individually checked prior to despatch by ourselves.
We only use professionally manufactured blank mugs from reputable suppliers, primarily in the UK / Eire. We only use recognised brands of consumables such as professional quality inks and papers.
Our ceramic mugs are printed via a method known as sublimation in which HD professional quality ink is heat bonded into the pre-coated surface at high temperature, providing an immaculate yet durable scratch-proof surface. Our mugs are dishwasher and microwave safe although we recommend hand washing for an even longer-lasting finish.
Our books are primarily printed by Amazon, usually in the country closest to you as the customer. Specific requirements may require specific alternative print sources but should this be necessary that would be outlined beforehand.
Can I design my own items from scratch?
Of course! We try to cover a wide range of themes with all our products but if you don’t see what you’re looking for let us know. You can either design your own or give us a brief and we’ll design something for you.
There may be a minimal design fee attached dependent upon quantity. Design proofs would be submitted for your approval via email prior to production.